Refund & Cancellation Policy

AforAudience is a product of Shyamkasturi Productions Private Limited. This policy explains when a ticket booking made on AforAudience is refunded, how much is refunded, and how long it takes.

1. If you cancel your booking

Sections 1, 2 and 6 apply to online payments made through AforAudience. For an online payment, how much you get back depends on how long before the show starts you cancel:

• 14 days or more before the show: a full refund of the amount you paid, minus the booking fee and taxes.
• 7 to 14 days before the show (less than 14 days, at least 7 days): a refund of 50% of the amount you paid.
• Less than 7 days before the show: no refund.
• Once the show has started, a booking can no longer be refunded.

Before you confirm a cancellation, the app shows you the exact amount you will get back.

2. If the Organiser cancels the event

If an event you paid for online is cancelled by its Organiser, you get a full refund of everything you paid, including the booking fee.

3. Free events

Free events are never charged, so there is nothing to refund. You can still cancel a free booking to release your seat.

4. Pay at entry and direct payments

For Pay at entry tickets nothing is collected online, so there is nothing for AforAudience to refund. If you can't attend, cancel your reservation in My Tickets to release your seat.

Any money paid directly to an Organiser, Venue Owner or Artist (at the venue, or by UPI or cash) is refunded, or not, by them under their own terms. Contact them first; if you need the in-app record of the booking, write to info@aforaudience.com.

5. How to cancel

Log in, open My Tickets, choose the booking and select Cancel. Your seat is released as soon as the cancellation is confirmed.

6. How refunds are paid

Refunds of online payments go back to the original payment method through Razorpay, our payment processor. They typically reach your account within 5–7 working days, depending on your bank.

7. Contact

Questions about a refund or a cancellation: info@aforaudience.com. See also our Terms of Service and the Contact page.